Refunds Etc.

REFUND & EXCHANGE POLICY:

I really want you to be happy with your purchase so if something isn't right or you change your mind please use the contact form to let me know what the issue is within 7 days of receiving your order and we can sort it out.

If we arrange a refund or exchange, the item will need to be returned to me in its original condition and original packaging if possible, within 14 days of the refund or exchange agreement. The refund will be less the original shipping charge and any cost of repairs to the item and the return shipping costs are the purchasers responsibility.

MADE TO ORDER AND CUSTOM ORDERS:

I'd love to create something unique especially for you, please contact me via the Contact Form if you are interested in having a Made to Order or Custom item made.

Made to Order and Custom Orders are payable in advance, they will take 7 - 14 days to produce depending on complexity, plus post time so please make sure you allow plenty of time to receive your beautiful item.

I don't accept Cancellations, Exchanges or Returns for custom orders, but please contact me if you have any problems with your order.

GIFT WRAPPING

I'm happy to provide gift wrapping and to include a personal message provided by you just email me the details and I'll take it from there.

REVIEWS

Please review your purchase, this means a lot to me, the maker, and is also useful for other buyers.

GENERAL INFORMATION:

I make every attempt to represent my pieces accurately through my photographs and descriptions.

Colours can vary between monitors and items may appear slightly different.

My jewellery is not shown at actual size. Please check the dimensions listed before purchasing.

NEWSLETTER

You have the option to sign up to my newsletter. I hope you do sign up so you can be kept up-to-date on upcoming events, new collection releases, special offers and new merchandise added to the store. You can opt out any time by clicking unsubscribe at the bottom of every newsletter.

TERMS & PRIVACY POLICY
ON LINE SAFETY AND SECURITY

When you place an order with me your privacy is important.

My site, including the shopping cart uses industry standard SSL encryption to keep your personal information safe throughout the payment process, so you can shop with confidence.

When you make a purchase from Picklepot Jewellery, I dont see any of your personal payment information.
All payment processing is done directly between our various banks using either Paypal or Stripe, all funds are transferred quickly and safely, and account numbers and personal details are kept confidential.

Any information collected as part of your purchase ie: address details, email etc. is only used by Picklepot Jewellery to process and ship your order. Picklepot Jewellery will not sell or share your information.

Please refer to the various Privacy Policies and Terms and Conditions from the owners / operators of the applications I use, as to their handling or use of any of your data they may collect.
At the time of writing, they are Big Cartel, Blogger and Mailchimp.